Documentation & Performance Support

Documentation and Performance Support is essential for sustaining and consolidating workforce performance improvements. It is a natural extension of the Cubic Consulting training services.

End-User documentation

End-User documentation details both business process information and system transaction processing instructions. It can include:

• Context sensitive online help
• Business process documentation
• Business process workflow diagrams
• Quick reference guides / cards

Electronic Performance Support

Electronic performance support (EPS) provides information for end-users in an on-demand fashion. When an end-user is operating a software application, such as SAP, and requires assistance, the EPS system can provide targeted guidance to assist completion of the task.

EPS systems provide:

• Context sensitive, step-by-step instructions integrated within the target application
• Easy access to business process or business rule information
• Quick links to associated online training